Delete your ProIdentify account

This page explains how to delete your account in the ProIdentify app, which is provided by ProConvey Limited. You can delete it in the app, or ask us to delete it for you.

In the app

1. Open ProIdentify and sign in.
2. On My checks, tap the Account icon.
3. Tap Delete account and enter your password.

Without the app

Email support@proconvey.co.uk or call 020 4592 0899 (Monday to Friday, 9am to 5pm), and give the mobile number your account uses. We may ask you to confirm it’s you.

What we delete

Your app account: the mobile number, password and any name held on it. The details the app keeps on your phone are cleared too.

If you share your mobile number with someone else who has a check, deleting the account removes their checks from the app too.

What we keep, and for how long

• Checks you’ve already sent belong to the firm that asked you to complete them, and the firm keeps your report in its own records. Deleting your account doesn’t remove them.
• The firm also keeps the mobile number it has for you in its own records.
• We ask our identity verification provider to delete the images, face video and other data from your check 90 days after your report is sent to the firm, or when ongoing monitoring ends if that’s later. The provider takes up to 20 more days to complete the deletion.
• The report the firm keeps includes an image of your document and a photo from your face video. The firm decides how long to keep it. Anti-money laundering law usually requires firms to keep ID check records for five years after the business relationship ends.
• Accounts with no activity for 12 months and no open check are deleted automatically.

If you delete your account and still need to complete a check, ask the firm to send it again.

Our privacy notice has the full details.