ProIdentify app terms

1. About these terms

These terms apply to your use of the ProIdentify app. Please read them before you start a check. By tapping Start on a check, you accept them.

In these terms:

• “we”, “us” and “ProConvey” mean ProConvey Limited, which provides the app. We are registered in England and Wales, company number 13905278. Our registered office is 45 Fitzroy Street, London, England, W1T 6EB.
• “the firm” means the law firm, estate agent or other organisation that asked you to complete an ID check.

These terms are between you and us. Your relationship with the firm, including its advice and its fees, is governed by the firm’s own terms.

Our privacy notice at proidentify.com/privacy explains how your information is used.

2. What the app is for

The app lets you complete an ID check that a firm has asked you to complete, and send it to that firm. You don’t see a result in the app.

• It’s free for you. The firm pays us for the check. The app has no purchases.
• It’s by invite only. Your account is created when a firm orders a check for your mobile number, or when you ask for the app link from your case. There is no public sign-up.
• You must be 18 or over.

3. Your account

• Sign in with the mobile number the firm has for you. You’ll get a texted code, then create a password. A new phone also needs a texted code.
• Keep your password to yourself. Tell us straight away if you think someone else has used your account.
• You can’t change your mobile number in the app. If it needs to change, contact the firm.
• If someone else uses the same mobile number, they can see the checks ordered for that number, including the name of the person each is for and any property address.

4. Your check

• Use your own identity. Complete only a check that is for you, using your own documents and your own face.
• Give true information. The details and documents you give must be true, current and not altered.
• The firm decides. We pass the results to the firm. The firm decides what they mean for your matter and whether it needs anything else from you. We don’t give legal, regulatory or anti-money laundering advice.
• If a check can’t be completed, for example because your passport chip won’t read or you don’t have a suitable document, the app tells you what you can do. Some routes may not meet the firm’s requirements, and the firm may ask you for more. If you can’t finish, contact the firm or our support team.
• The firm can cancel a check or stop ongoing monitoring at any time. A check with no activity for 90 days is cancelled automatically.

5. What you must not do

You must not, and must not help anyone else to:

• complete a check for someone else, or pretend to be someone else;
• give false information, or use false, altered or someone else’s documents;
• try to trick the face check, for example with a photo, a video, a mask or another person;
• use an invite or account that isn’t yours;
• copy, change, decompile or reverse engineer the app, except where the law allows;
• try to get unauthorised access to the app, our systems or anyone’s data, or test them for weaknesses without our written permission;
• get round or interfere with any security feature, sign-in step or usage limit;
• use automated tools to access the app or our systems; or
• use the app in any way that is unlawful or fraudulent, or that could damage it or stop others using it.

If we reasonably believe you have broken these terms, we may suspend or end your access and tell the firm. Where the law requires it, we may report suspected fraud to the police or other authorities.

6. Deleting your account

You can delete your account in the app: on My checks, tap the Account icon, then Delete account, and enter your password. You can also ask us by email or phone (section 13).

Deleting your account doesn’t delete checks you have already sent. Those belong to the firm. If you still need to complete a check after deleting your account, ask the firm to send it again.

We delete accounts after 12 months with no activity, as long as there is no open check.

7. The app’s availability

We work to keep the app available and working, but we can’t promise it will always be available or free of faults. We may need to suspend it for maintenance or security. We may update the app, and some updates may be needed for it to keep working.

8. Our responsibility to you

• We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if both you and we knew it might happen when you accepted these terms.
• We are not responsible for loss that isn’t foreseeable, for business losses, or for decisions the firm makes about your matter.
• If the app damages your device or other digital content because we didn’t use reasonable care and skill, we will repair the damage or pay you compensation. We are not responsible for damage you could have avoided by installing an update we offered free of charge, or by meeting the app’s minimum system requirements.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t be limited or excluded by law. Nothing in these terms affects your legal rights as a consumer.

9. Changes to these terms

We may update these terms, for example to reflect changes in the law or in the app. The date at the top shows when they were last changed. If a change is significant, we will tell you in the app before it applies. If you don’t agree, you can stop using the app and delete your account.

10. App stores

If you downloaded the app from Apple’s App Store: Apple’s Standard Licensed Application End User License Agreement applies to your use of the app, and these terms apply alongside it. These terms are between you and us, not Apple.

If you downloaded the app from Google Play: Google Play’s terms also apply to your download. These terms are between you and us, not Google.

11. Other important terms

• Our rights in the app. We and our licensors own the app and everything in it, including its design, text and logos. You may use the app only as these terms allow.
• Ending these terms. You can stop using the app and delete your account at any time. We may end your access as section 5 allows, or if we stop providing the app.
• Transfer. We may transfer our rights and obligations under these terms to a company that takes over our business, and will tell you if we do. You may not transfer yours.
• Third parties. No one other than you and us has any right to enforce these terms.
• Severance. If any part of these terms is found invalid or unenforceable, the rest continues to apply.
• No waiver. If we don’t enforce a right straight away, we can still enforce it later.
• Events outside our control. We are not responsible for delay or failure caused by events outside our reasonable control.

12. Law and courts

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom where you live. We may bring proceedings against you only in the courts of the part of the United Kingdom where you live. If you live in Scotland or Northern Ireland, the mandatory consumer protection law of that place continues to apply to you.

13. Contact us

• Email: support@proconvey.co.uk
• Phone: 020 4592 0899, Monday to Friday, 9am to 5pm
• Post: ProConvey Limited, 45 Fitzroy Street, London, England, W1T 6EB

Questions about why you’ve been asked for an ID check, or about your matter, should go to the firm.